My internet is very unstable, usually when getting higher speeds (2mbps or higher). I use my own and fidnet newsgroup service and whenever my connection gets above 2mbps within a minute my entire connection will suffer a massive packet loss and disconnect everything. Today was the second time for a repair man to come out and try and diagnose the problem. I received a new modem which seemed to work but it is doing it again. I have replicated the same instance on a different computer, also plugged straight into the modem. I doubt sending another technician to give me yet another modem will solve the issue. I have no idea what the problem is but if I cannot get your, "Always On: No busy signals. No waiting on a modem. No disconnections. Cable Modem Internet service is a direct link to the Internet. " then I would need to take my business elsewhere. Sorry if this sounds rude but your prices are high and I am not a satisfied customer.

I use Embarq DSL, and I had some problems with my connection when they first installed it, but they ran a new line from the switch to my house and that solved the problems. I have a 3m down 512k up connection that is rock solid. I get very close to advertised speed at all times, even during busy times, and in off hours if im running heavy downloading through bittorrent I have gotten up to 5 m down before. all of this for $40 a month with a static IP. They are supposed to have a 5m connection in town now, but I haven't inquired about upgrading my connection yet.